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Mercy Church

Communications Director

Charlotte, NC

Mercy Church Logo



Denomination: SBC

Weekly Attendance:  1,555

Location: Charlotte, NC

The Role: Communications Director 

Mercy Church ServiceMeet Mercy Church:

Planted in 2015 out of the Summit Church, Raleigh-Durham NC, our core team of 60 people uprooted their lives to bring the gospel message to the city of Charlotte. We are one church with multiple campuses. One in the Southeast area of Charlotte, one in the University area, and one opening in Union County in the fall of 2023.

About the Communications Director:

Mercy Church exists to make disciples who love God, love each other, and love our world. A Communications Director (CD) at Mercy Church contributes to this effort by providing vision, leadership, and direction to the internal and external communication efforts of the organization. The CD is responsible for developing and implementing comprehensive communication strategies to advance the organization's mission, enhance its reputation, and engage members of the church and the community. This role and other assigned responsibilities will be accomplished in the following ways: Strategic Communication Leadership, Content Development and Management, Communications Team Leadership, Internal Communication and Employee Engagement, and Media and Public Relations.

Mercy Church CommuionThe Communications Director's Responsibilities Include: 

Strategic Communication Leadership

  • Collaborate with senior leadership to identify key messages, target audiences, and communication channels.

  • Provide visionary leadership and strategic direction for the organization's communication efforts, aligning them with the overall goals and objectives of the organization. 

  • Develop and implement communication plans and strategies that effectively communicate the organization's mission, values, and strategic priorities to members of the church and community.

  • Monitor industry trends, public opinion, and emerging issues to inform communication strategies and tactics.

  • Use data and insights to optimize communication strategies, identify areas for improvement, and drive continuous improvement.

  • Provide regular reports and analyses to leadership on the effectiveness of communication efforts and the achievement of communication goals.

 Content Development and Management

  • Lead the development and production of compelling content for a variety of channels and platforms, including website, blog, social media, email newsletters, and marketing collateral.

  • Ensure that all content is consistent with the organization's brand voice, messaging, and strategic objectives.

  • Develop content calendars, editorial schedules, and production timelines to ensure timely and consistent delivery of content across channels. 

Communications Team Leadership

  • Recruit, train, support, and mentor team members; foster a positive and collaborative work environment helping team members achieve their professional goals and perform at their best. 

  • Delegate tasks and responsibilities effectively, balancing workload and maximizing team efficiency. 

  • Develop and manage the communication team's budget, ensuring that resources are allocated effectively and in alignment with strategic priorities.

  • Monitor expenses and track spending against budgetary targets, identifying opportunities for cost savings or reallocation of funds as needed. 

Internal Communication and Employee Engagement

  • Develop and implement internal communication strategies to engage and inform employees, volunteers, and members/attendees, fostering a culture of transparency, collaboration, and alignment. 

  • Facilitate communication between leadership and staff, ensuring that employees are informed about organizational goals, initiatives, and developments.

  • Demonstrate and develop other staff team members in regard to strong public speaking skills including stage presence, presentation skills, and clear articulation of message. 

  • Support internal events and meetings through created communication forums to promote employee engagement, recognition, and professional development.

 Media and Public Relations

  • Serve as the organization's spokesperson and media liaison, handling media inquiries, interviews, and crisis communication as needed. 

  • Cultivate and maintain relationships with media outlets, journalists, influencers, and other key stakeholders to generate positive media coverage and publicity for the organization, as needed.

Mercy Church BaptismWhat You Bring: 

The Communications Director role is suitable for both male and female applicants who feel led to apply and have the skills and experience desired for this position. In order to be considered for this role, the applicant must have the following qualities: 

Education & Experience

  • Bachelor’s degree; a degree in communications, marketing, or a related field is preferred

  • 10+ years of experience in a communications or marketing role; experience in a nonprofit or ministry-focused organization is preferred 

  • Experience with creating and managing a departmental budget

Knowledge, Skills, and Abilities

  • Excellence in interpersonal, management, and communication skills

  • Ability to work collaboratively with a diverse team of visionaries

  • Familiar with the Adobe Creative Suite

  • Demonstrate excellence in written and verbal communication skills with the ability to craft compelling messages and narratives for diverse audiences

  • Strong understanding of analytical measurement of all communications tools (website, social media, print, email, video. stage, etc) 

  • Ability to give thoughtful, insightful, and honest feedback across all levels of the organization

Personal Characteristics & Qualifications

  • High character; exhibits a high standard of both spiritual maturity and professional excellence 

  • Have strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment

  • Strategic thinker with a creative mindset, analytical skills, and a commitment to continuous learning and professional development

  • Passion for the organization's mission and values, with a desire to make a positive impact and drive positive change through effective communication and branding initiatives

Mercy Church Community What it's Like to Live in Charlotte, NC: 

Living in Charlotte, NC, offers families a vibrant lifestyle. With top-rated schools, beautiful parks such as Freedom Park and the U.S. National Whitewater Center, and family-friendly attractions including the Discovery Place Science Museum, there's always something to do. Charlotte has a strong job market and a low cost of living, while nearby areas like Davidson and Matthews provide charming communities with excellent amenities, making it an ideal place for families to call home.


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